Dear Customers,

This is an Update: Celine Dion Refunds Completed

Refunds Completed! Thank you!
We would like to inform you that your refund for the Cyprus cancelled Celine Dion Concert has now been completed to the credit card of your purchase, and you can find the refunded transaction on your statement under the name S.S.A SoldOut Ltd (or SoldOut Tickets) within next few days.

For Closed Cards
Please note that in case your card account is closed, the refund is still sent to your closed card, because legally it must be returned to the card of purchase. Because your card is closed you need to contact your bank directly to arrange to retrieve your refund.

All Cypriot-based Banks are informed of the above issue and are aware that some cases of this nature (closed cards) exist. Kindly contact your bank requesting your refund. In case you cannot retrieve your refund from the Bank, please come back to SoldOut Tickets via email at customerservice@soldoutticketbox.com providing us with your Bank’s answer and we will try to assist you in resolving it.
Emails that do not include proof of bank communication, will not be processed / answered, or handled, so please make sure you provide us with all necessary documentation of your communication with the bank.

For cards affected by Sanctions
You will receive a separate email with guidelines on how to retrieve your refund if your card is affected by Sanctions.

We are here to make sure you received your refund
We assure you that we worked hard in every aspect, so everyone will have by now received their refunds, or will receive it at the earliest possible time.

We Thank You,
And we thank the Organizers Moonlight Show Productions Ltd, for the cooperation.

We greatly appreciate your patience through this long process for all of us,

All the Best,

SoldOut Tickets Team